Frequently Asked Questions (FAQs)

1. How can I check my order status?
To see the current status and history of your order, log into our website and visit the Order Tracking Page.

2. Is it possible to cancel or modify my order at any time?
Sometimes! Contact our Support to request a cancellation or modification. We will do our best to intercept the order before it reaches our fulfillment team. Due to our fast shipping process, changes may not always be possible, but we offer hassle-free returns and will work with you to complete any necessary refunds.

3. What should I do if your page isn’t working?
Please reach out to our Support and describe the issues you’re experiencing. This will help us identify and resolve the problem as quickly as possible.

4. What if I realize I chose the wrong item by mistake?
Contact Us immediately upon noticing the error. If we can catch it before the item goes into production, we can make the change. We aim to dispatch your product quickly, so timely action is crucial!

5. Can I exchange my order directly?
Direct exchanges are not available, but we are happy to assist with returns and finding the right items for you. Submit a return request on our Contact Us page for easy returns, then place a new order for the desired items.

6. What should I do if my order arrives damaged?
If your item has defects or errors on our part, we will replace it at no additional cost. You do not need to return the damaged product. If we cannot replace the item due to inventory issues, we will offer a refund or a comparable item of your choice.

7. How do I return an order?
You can return any unused items within 30 days of purchase using our simple process. Visit our Contact Us Page to submit your return request, and we will guide you through the process. Return shipping is free.

8. What if I receive the wrong items?
We apologize for any mistakes. Please email us at [email protected] with your order number and details of the error. We will cover all costs to send you the correct items and resolve the issue promptly.

9. What payment methods do you accept?
We accept payments via PayPal, Visa, MasterCard, Discover, and American Express.

For any further assistance, contact our support:

– Address: 1942 Broadway Ste 314C, Boulder CO 80302, United States
– Phone: 1 (303) 536 7563
– Email: [email protected]